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Tenant FAQs

We have collected all the frequently asked questions about renting and living at Placed. If you can't find the answer to your question in the FAQs, simply use our tenant service via the Placed tenant app: simple, fast and always there.

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Moving in
Moving out


  • What is included in the all-inclusive rent?

    The all-inclusive rent already includes (almost) everything: rent, additional costs, operating costs and in some cases even internet and broadcasting fees.

  • I am younger than 18. Can I still rent an apartment?

    Of course, and we are looking forward to welcome you. We will conclude the rental agreement with a parent or guardian.

  • Can I view apartments beforehand?

    You can check out your new flat in advance using our 360° tour.* If you like what you see, just complete our online rental process in five steps. If you have any questions, just send us a short message. (*Availability depends on location)

  • Is it necessary to have a certificate of rent paid?

    Yes, it’s one of the documents that you have to upload in our online rental process.

  • What is the benefit of online rental process?

    With Placed you can rent your new apartment flexibly from anywhere without having to be on site once. Register first, upload documents, wait for verification, sign the contract and move in. Renting can be that easy – with Placed in just five steps.

  • How does the rental process work?

    It’s very simple and only takes five steps. You can find them explained here.

  • What documents are required?

    Your ID, a self-disclosure form, proof of income, confirmation of rent paid and maybe a residence permit. Find out more following registration in our simple online rental process. You may also need to bring a proof of your deposit payment if we are unable to check the receipt in advance.

Moving in

  • Will I receive a landlord confirmation?

    Yes, we will issue this automatically via your Placed app. You need this confirmation in order to register at the residence registration office.

  • Can I register my new flat as my main residence?

    Yes, of course. In fact, you have to register your new home at least as your second residence.

  • Do I have to register my new address?

    Absolutely! When we hand over the apartment, we will provide you with a landlord confirmation. You need this to register at the residence registration office.

  • Are there any parking space for bicycles?

    Depending on the Placed location you can park your bike outside or in the cellar.

  • Are there any parking space for cars?

    It depends on the location. Write us a short message and we will let you know.

  • Do I need certain documents to move in?

    On the day itself, we only need a valid identification card or passport and, where applicable, a power of attorney from you.


  • How does Placed keep me safe?

    CCTV surveillance is in place in the entryways, community spaces and underground car parks of most Placed locations. Fire alarms are installed in most buildings, with maintenance performed on a regular basis, too.

  • Who can I contact in an emergency?

    At every Placed location, you will find a list of emergency numbers in the entryway or hall. Please just call if you urgently need assistance, e.g. if there is a fire, the heating stops working or in the event of water damage. All other enquiries you can submit via the tenant app.

  • Do I have a property management team on site?

    Via the tenant app, you always have a contact person with you. We can answer your questions remotely. Of course, someone will come by for emergencies or any repairs.

  • Can I sublet my flat?

    In this case, we have to comply with the owners’ regulations. Send us a message and we will see what can be done.

  • Can friends come round?

    Of course! Your family and friends are welcome. Please be aware of other tenants so that everyone is happy.

  • Is it allowed to keep a pet in the apartment?

    Unfortunately, we can’t give you a general answer. Just write us a message for more information.

  • How do I get Wi-Fi access?

    If Wi-Fi is included, we will send you all the information and your access data via the tenant app when you move in.

  • What is the best way to reach out to my property management?

    The fastest way to get an answer is to use our tenant app. You can download it for free in the App Store or via Google Play.

Moving out

  • After how many months do I get my deposit back?

    If you have left the apartment in good condition, you will get the deposit back as soon as possible after we have accepted the apartment. If there are any problems, it may take up to six months.

  • Will I receive automatically a certificate of rent paid when I move out?

    We will be happy to issue upon request and after review. It will then be available in your tenant app.

  • What do I have keep in mind if I wish to give notice?

    We’re sorry to see you go. You can only terminate your contract in writing within the specified notice period. Usually, this is three months.