Tenant FAQs

The all-inclusive rent already includes (almost) everything: rent, additional costs, operating costs and in some cases even internet and broadcasting fees.

Of course, and we are looking forward to welcome you. We will conclude the rental agreement with a parent or guardian.

You can check out your new flat in advance using our 360° tour.* If you like what you see, just complete our online rental process in five steps. If you have any questions, just send us a short message. (*Availability depends on location)

Yes, it’s one of the documents that you have to upload in our online rental process.

Your ID, a self-disclosure form, proof of income, confirmation of rent paid and maybe a residence permit. Find out more following registration in our simple online rental process. You may also need to bring a proof of your deposit payment if we are unable to check the receipt in advance.

With Placed you can rent your new apartment flexibly from anywhere without having to be on site once. Register first, upload documents, wait for verification, sign the contract and move in. Renting can be that easy – with Placed in just five steps.

It’s very simple and only takes five steps. You can find them explained here.

Yes, we will issue this automatically via your Placed app. You need this confirmation in order to register at the residence registration office.

Yes, of course. In fact, you have to register your new home at least as your second residence.

Absolutely! When we hand over the apartment, we will provide you with a landlord confirmation. You need this to register at the residence registration office.

Depending on the Placed location you can park your bike outside or in the cellar.

It depends on the location. Write us a short message and we will let you know.

On the day itself, we only need a valid identification card or passport and, where applicable, a power of attorney from you.

CCTV surveillance is in place in the entryways, community spaces and underground car parks of most Placed locations. Fire alarms are installed in most buildings, with maintenance performed on a regular basis, too.

At every Placed location, you will find a list of emergency numbers in the entryway or hall. Please just call if you urgently need assistance, e.g. if there is a fire, the heating stops working or in the event of water damage. All other enquiries you can submit via the tenant app.

Via the tenant app, you always have a contact person with you. We can answer your questions remotely. Of course, someone will come by for emergencies or any repairs.

In this case, we have to comply with the owners’ regulations. Send us a message and we will see what can be done.

Of course! Your family and friends are welcome. Please be aware of other tenants so that everyone is happy.

Unfortunately, we can’t give you a general answer. Just write us a message for more information.

If Wi-Fi is included, we will send you all the information and your access data via the tenant app when you move in.

The fastest way to get an answer is to use our tenant app. You can download it for free in the App Store or via Google Play.

If you have left the apartment in good condition, you will get the deposit back as soon as possible after we have accepted the apartment. If there are any problems, it may take up to six months.

We will be happy to issue upon request and after review. It will then be available in your tenant app.

We’re sorry to see you go. You can only terminate your contract in writing within the specified notice period. Usually, this is three months.